Sol International Medical
Medical Equipment Privacy Policy
Learn how Sol International Medical collects, uses, and protects your personal information. Our Privacy Policy ensures transparency and data security for all users.
Privacy Policy
Welcome to Sol International Medical (“we,” “us,” or “our”) at https://www.hksolmed.com. We take your privacy and personal data security very seriously. This privacy policy outlines how we collect, use, share, and protect your personal information. By using or accessing our website, you agree to the terms outlined in this policy.
If you have any questions about this privacy policy, please contact us at [email protected].
1. Information We Collect
We may collect the following types of information when you visit or use our website:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Account Information: When you register an account or place an order, we may collect your name, email address, billing address, shipping address, and other relevant information.
- Transaction Information: Details of purchases processed via WooCommerce, including order history and payment information. Payment details are securely processed via Stripe, adhering to strict security protocols.
- Communication Logs: We retain logs of email communications through WP Mail Logging to improve our customer service and ensure the quality of support.
- Activity Logs: User actions on the site are logged to ensure platform security and stability.
- Cache Data: To optimize website performance, LiteSpeed Cache may store non-personally identifiable data, such as your IP address, visit times, and browser information.
- Media Content: Slider Revolution is used for displaying images or videos, but no personal information is collected through media content unless voluntarily provided by you.
2. How We Use Your Information
To respond to your inquiries or support requests;
To improve the functionality and user experience of our website;
To ensure the security of the platform and prevent fraud;
To provide personalized services and product recommendations relevant to you.
3. Data Analytics and Tracking
We use Matomo for website analytics to better understand user behavior and improve our website’s user experience. Matomo collects anonymous statistics in compliance with privacy standards. You may opt out of website tracking at any time using the following method:
[matomo_opt_out]
4. Information Sharing
We do not sell, rent, or share your personal information with third parties, except in the following situations:
- Legal Requirements: We may disclose your information if required by law or court order;
- Third-Party Service Providers: We work with third-party service providers, such as Stripe, to process payments. These providers only have access to information necessary to perform their services and are bound by applicable privacy and security agreements.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your information and protect it from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at [email protected].
Sol Medical Global Service Center
The Sol Global Service Center (GSC) is the hub for Sol Medical service support and product expert training.
United States
Hong Kong
Bangkok
Getting Started
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