Contact Us
Get in touch
In your exploration of Aesthetic devices, if you have any questions or needs, Sol Medical is always here for you. We look forward to working with you to build a brilliant Aesthetic business.
Global Operations Center
United States
1942 Broadway St. STE 314C, Boulder
Monday – Friday: 9:00 – 20:00
Saturady: 11:00 – 15:00
Bangkok
Hong Kong
FAQs

Creating an account is easy! Simply click on the "Create Account" button on our website and follow the instructions.
New devices are brand new and come with a full warranty, while used devices have been previously owned but are still in good condition. Used devices can be a more affordable option for those looking for quality equipment at a reduced price.
Yes, we offer shipping for all products listed in our store. Depending on your location, shipping costs may vary, but we strive to provide economical shipping options for our customers.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through reputable partners.
Yes, we use industry-standard encryption technology to protect your personal and financial information.
You can log into your account and access the "My Profile" section to update your contact details, shipping address, and other information.
We'll send you a confirmation email with a tracking number once your order is shipped.
While most devices are non-returnable due to hygiene reasons, we offer a satisfaction guarantee period during which you can contact us with any concerns or questions.
If you have a recurring subscription, you can manage and cancel it through your account settings.
Please contact our customer support team as soon as possible to request a shipping address change.
If your payment is declined, please check your card details and billing information for accuracy and try again. You can also contact your bank or credit card issuer for assistance.
Enter the code in the designated field during checkout. The discount will be applied to your order total.